RPO Recruitment is currently seeking a dedicated and experienced IT Support Engineer to join our client's team as a Tier 2 Support Engineer. As a Tier 2 Support Engineer, you will be responsible for providing technical support and troubleshooting services to end-users, resolving complex IT issues, and escalating problems when necessary.

Responsibilities:

• Provide technical support and troubleshooting services to end-users
• Resolve complex IT issues and provide solutions
• Collaborate with Tier 1 support team to escalate and resolve problems
• Create and maintain documentation for support processes and procedures
• Perform hardware and software installations, upgrades, and maintenance
• Administer and maintain company's IT infrastructure and systems
• Perform regular system backups and ensure data is properly secured
• Stay up-to-date with industry trends and advancements in IT support

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum of 3 - 5 years of experience in IT support
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent
  experience).
• Minimum of 3-5 years of experience in an IT support role.
• Strong knowledge of Windows and Linux operating systems.
• Experience with network protocols, hardware, and configurations.
• Familiarity with cloud services.
• Proficiency in troubleshooting and problem solving.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., A+, CompTIA A+, Network+, Microsoft Certified: Azure Administrator)

• Salary: negotiable
• Training & Development
• Family Leave

RPO is a Specialist Recruitment Agency that provides candidates and clients with unique recruitment solutions tailored to their needs. We focus on helping you reach your personal and professional goals by connecting you to your perfect career path.

• Our client is offering a highly competitive salary for this role based on experience
• Apply for this role today, contact Yusrah Farouk at RPO Recruitment or on LinkedIn
• You can also visit the RPO Recruitment website: rporecruitment.us or email us your CV: [email protected]