A well-established travel services company is seeking an experienced Operations Manager to lead and oversee daily operations at their Parow branch. This exciting opportunity is ideal for a dynamic professional who thrives in a fast-paced environment and is committed to operational excellence, customer satisfaction, and team leadership. If you have a strong background in managing operational processes, driving efficiency, and leading teams to success, we want to hear from you!

Responsibilities

• Oversee daily operational activities ensuring smooth and efficient service delivery.
• Manage and develop operations staff to meet company goals and performance standards.
• Implement and monitor operational policies, procedures, and quality standards.
• Coordinate with various departments to ensure alignment and seamless workflow.
• Analyze operational data and reports to identify areas for improvement and cost-saving initiatives.
• Maintain compliance with health, safety, and regulatory requirements.
• Handle customer service issues promptly and professionally to ensure client satisfaction.
• Drive continuous improvement initiatives to enhance productivity and operational effectiveness.

Requirements

• Relevant tertiary qualification or equivalent experience in operations management.
• 3–5 years of experience in all facets of passenger transportation systems.
• Knowledge of mainframe computer software related to record keeping. Experience with Excel, Microsoft Word, and Tracker or operational/logistics management programs is preferred.
• Ability to write reports, business correspondence, procedure manuals, and inter-company memos/outside correspondence.
• 2–3 years of accounting, planning, analytical, and/or reporting experience in roles with increasing responsibility is preferred.
• Proven experience in an operational leadership role, preferably within service or travel-related industries.
• Strong organizational, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to lead, motivate, and develop a diverse team.
• Proficient in operational management software and MS Office.
• Commitment to high standards of service and safety.

Benefits

• Salary: negotiable.

Contact RPO Recruitment for your next career opportunity.

• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Yusrah Farouk at RPO Recruitment or on LinkedIn.
• You can also visit the RPO Recruitment website: rporecruitment.us or email us your CV: [email protected].

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.