A dynamic financial services company is seeking an experienced Admin Team Leader to coordinate the administrative functions within Core Connect. The role provides support to the Call Centre, Managers, and agents, ensuring operational excellence and high service standards within the collections environment.

Responsibilities:

• Lead and manage the Admin team to ensure daily tasks are completed efficiently.

• Monitor agent performance, productivity, and provide daily reports to supervisors and management.

• Maintain compliance with SOPs and company procedures.

• Provide employee support, including query resolution, training, and coaching for agents.

• Coordinate client relationships and respond to client requirements promptly.

• Manage the admin queue to ensure all queries are addressed within required timeframes.

• Provide operational support to the Call Centre and resolve escalated queries.

• Support finance and complaints departments with query resolution.

• Conduct high-level investigations and escalate issues to management as needed.

• Perform general administration and ad hoc tasks as required.

Requirements:

• Matric (NQF4)

• Minimum 3 years of administration experience, preferably in debt review or collections

• Minimum 3 years of leadership experience

• Proficiency in MS Office and IT applications

• Excellent query resolution, communication, and interpersonal skills

• Basic understanding of collections processes, SLAs, and SOPs

• Call Centre or administrative experience; collections experience is a bonus

Benefits

• Salary: negotiable.

Contact RPO Recruitment for your next career opportunity.

• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Jarad Pentz at RPO Recruitment or on LinkedIn.
• You can also visit the RPO Recruitment website: rporecruitment.us or email us your
  CV: [email protected].

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.