RPO's client is actively seeking a skilled Debt Recovery Specialist to join our client in Sunninghill, Johannesburg. This is a critical role for a proactive professional who will support credit risk management by recovering outstanding debts, maintaining customer relationships, and ensuring compliance with legal and insurance processes. If you have experience in debt collection or credit control and thrive in a target-driven environment, we encourage you to apply!

Responsibilities:

Debt Recovery & Collections:
- Proactively contact debtors via phone, email, and written correspondence to recover outstanding debts.
- Draft and issue legal documents (e.g., letters of demand, acknowledgments of debt).
- Monitor and update debtor accounts, ensuring accurate records on M-Files or similar CRM systems.
- Escalate unresolved cases to attorneys or senior advisors when necessary.

Client & Stakeholder Management:
- Liaise with clients, attorneys, tracing agents, and insurers to resolve disputes and negotiate payment plans.
- Provide regular updates to clients and internal teams on debt recovery progress.
- Maintain high customer satisfaction by addressing queries and resolving issues professionally.

Legal & Compliance:
- Ensure adherence to legal deadlines and insurance claim processes.
- Assist with liquidation/business rescue cases by coordinating with legal teams.
- Update Industry Stop listings and manage adverse listings as required.

Reporting & Administration:
- Generate monthly reports on recovery progress and outstanding debts.
- Maintain meticulous records of all communications and actions in M-Files.
- Validate payment schedules and reconcile debtor accounts.

Requirements:
- Qualifications: NQF diploma/degree in Finance, Law, or related field (advantageous).
- Experience: 1–3 years in debt collection, credit control, or a legal environment.
- Skills:
- Strong negotiation, conflict resolution, and communication skills.
- Proficiency in Microsoft Office and M-Files (or similar CRM tools).
- Knowledge of legal debt recovery processes and credit insurance.
- Attributes: Resilient, detail-oriented, and able to work under pressure.

Benefits:
- Competitive salary with performance incentives.
- Opportunities for professional growth and training.
- Collaborative, values-driven work environment.

Apply Now:
Contact RPO Recruitment for this opportunity:
- Justin Peach | [email protected] | LinkedIn
- Visit our website: rporecruitment.co.za
- Email your CV: [email protected] 

We’ll contact you within 3 days if you’re a match. Otherwise, we’ll keep your CV on file for future roles.