A leading fasteners and industrial supply company is looking for an experienced Internal Sales Trader with strong technical knowledge and excellent customer service abilities. The ideal candidate will thrive in a fast-paced environment, provide accurate sales support, and assist customers across engineering, manufacturing, mining and construction sectors.

Responsibilities:

• Manage high volumes of customer calls and emails, providing accurate quotations, lead times and product information.

• Assist customers in selecting suitable fasteners based on application, material, coating, grade and standards.

• Follow up on quotations to convert to orders and maintain strong customer relationships.

• Accurately capture sales orders, confirm pricing and stock availability, and coordinate urgent deliveries with Warehouse and Procurement teams.

• Provide customers with updates on order progress, backorders, shortages and delays.

• Maintain customer records, price lists, backorder summaries and assist with stock takes and ERP updates.

• Collaborate with External Sales Representatives and Management to meet sales targets.

• Develop strong product knowledge across fasteners and related specifications (ISO/DIN/ASTM).

Requirements:

• Matric (Grade 12).

• 2–3 years Internal Sales experience in fasteners, engineering or industrial supply (8+ years advantageous).

• Strong customer service, communication and problem-solving skills.

• Ability to work under pressure with fast turnaround expectations.

• High accuracy, attention to detail and effective multitasking ability.

• Computer literacy: ERP systems (Syspro, Q-Docs), MS Office and Outlook 365.

• Professional, composed and customer-focused with strong interpersonal skills.

Benefits

• Salary: negotiable.

Contact RPO Recruitment for your next career opportunity.

• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Jarad Pentz at RPO Recruitment or on LinkedIn.
• You can also visit the RPO Recruitment website: rporecruitment.us or email us your CV: [email protected].

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.