Job Details
Job Description
RPO Recruitment is actively seeking a dedicated Customer Service Agent to join our client’s dynamic team in Ottery, Cape Town. This is a fantastic opportunity for a motivated individual with strong communication skills and a background in customer-facing roles to contribute to a thriving and fast-paced environment.
If you are passionate about delivering exceptional service and have experience handling customer accounts, tracking shipments, and managing export documentation, we would love to hear from you!
Responsibilities:
- Capture and process customer sales orders accurately and efficiently
- Respond to customer inquiries, handle feedback, and resolve complaints professionally
- Provide regular updates to customers regarding order status and delivery timelines
- Track and monitor outgoing shipments to ensure timely delivery
- Communicate with freight forwarders to request shipping estimates and book shipments
- Prepare and manage export documentation, including SAD500 and commercial invoices
- Maintain up-to-date knowledge of Incoterms and apply them appropriately during shipping processes
- Collaborate with internal departments to ensure customer satisfaction and timely order fulfillment
Requirements:
- Matric certificate (minimum); tertiary qualification in a relevant field is advantageous
- Proven experience in a customer service, logistics, or export administration role
- Strong understanding of the export process and related documentation
- Experience with SAD500, freight forwarding communications, and Incoterms
- Excellent written and verbal communication skills
- Strong attention to detail and ability to multitask
- Proficient in Microsoft Office (especially Excel) and other relevant systems
- Team-oriented with a proactive, problem-solving attitude
Benefits
- Salary: negotiable
Contact RPO Recruitment for your next career opportunity.
- Our client is offering a highly competitive salary for this role based on experience.
- Apply for this role today, contact Yusrah Farouk at RPO Recruitment or on LinkedIn.
- You can also visit the RPO Recruitment website: rporecruitment.us or email us your CV: [email protected].
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.