Customer Service Agent (JBA) - Cape Town
RPO Recruitment
Cape Town, Western Cape
Permanent
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Posted 04 June 2025

Job Details

Job Description

RPO Recruitment is actively seeking a dedicated Customer Service Agent to join our client’s dynamic team in Ottery, Cape Town. This is a fantastic opportunity for a motivated individual with strong communication skills and a background in customer-facing roles to contribute to a thriving and fast-paced environment.

If you are passionate about delivering exceptional service and have experience handling customer accounts, tracking shipments, and managing export documentation, we would love to hear from you!

Responsibilities:

  • Capture and process customer sales orders accurately and efficiently
  • Respond to customer inquiries, handle feedback, and resolve complaints professionally
  • Provide regular updates to customers regarding order status and delivery timelines
  • Track and monitor outgoing shipments to ensure timely delivery
  • Communicate with freight forwarders to request shipping estimates and book shipments
  • Prepare and manage export documentation, including SAD500 and commercial invoices
  • Maintain up-to-date knowledge of Incoterms and apply them appropriately during shipping processes
  • Collaborate with internal departments to ensure customer satisfaction and timely order fulfillment

Requirements:

  • Matric certificate (minimum); tertiary qualification in a relevant field is advantageous
  • Proven experience in a customer service, logistics, or export administration role
  • Strong understanding of the export process and related documentation
  • Experience with SAD500, freight forwarding communications, and Incoterms
  • Excellent written and verbal communication skills
  • Strong attention to detail and ability to multitask
  • Proficient in Microsoft Office (especially Excel) and other relevant systems
  • Team-oriented with a proactive, problem-solving attitude

Benefits

  • Salary: negotiable

Contact RPO Recruitment for your next career opportunity.

  • Our client is offering a highly competitive salary for this role based on experience.
  • Apply for this role today, contact Yusrah Farouk at RPO Recruitment or on LinkedIn.
  • You can also visit the RPO Recruitment website: rporecruitment.us or email us your CV: [email protected].

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.