Job Title: Key Accounts Manager (Wholesale)

Location: Ladysmith/Newcastle area

A leading South African sugar manufacturing company with a proud 132-year history and a strong socio-economic legacy in KwaZulu-Natal is looking for an experienced Key Accounts Manager (Wholesale) with strong experience in the FMCG environment to join their team. This is an exciting opportunity for a dedicated sales professional to drive overall business performance by developing new business from existing clients, exploring new customer segments, and creating a platform for long-term growth.

Responsibilities:

• Ensure the sales and profitability of the account.
• Accurately forecast annual, quarterly, and monthly revenue streams.
• Balance company objectives and customer requirements.
• Contribute to the operational budget through estimations for provisions to enable the key client to achieve and or improve performance levels.
• Generate reports that analyze competition, customers, and product performance in the market.
• Collaborate with internal stakeholders to identify and develop solutions to enhance customer relationships in a cost-effective way.
• Review actual sales against estimated demands to identify customer activity trends.
• Prepare responses to correspondence from key clients on service levels, quality, product specification, and pricing.
• Maintain customer satisfaction by providing problem-solving resources and conducting client visits.
• Monitor sales data and account performance, e.g., follow up on overdue accounts.
• Handle complex and escalated customer service issues.
• Develop and maintain business relationships with current and prospective customers in the assigned market segment.
• Oversee and intervene to address issues impacting on retail customer relationships.
• Negotiate, agree, and close sales agreements and contracts.
• Identify opportunities to grow revenue, market share, and profitability within the South African retail channel.
• Participate in the recruitment process to enable proper identification and appointment of key skills.
• Take action to improve engagement and employee relations.

Requirements:

• A relevant tertiary qualification in the Commercial field.
• 5-7 years of work experience in sales, preferably in an FMCG environment.
• Proven work experience in handling key accounts/clients.
• Strong experience with forecasting sales and building customer relationships.
• Experience in leading teams and building relationships across cultures.
• Ability to interpret, link, and analyze information systemically in order to understand complex issues.
• Proven ability to communicate broadly and powerfully.
• Computer literacy.
• A valid driver’s license.

Benefits:

• Competitive salary.
• Monthly sales commission.
• Medical aid (50% company contribution).
• Pension fund.
• Cell phone allowance.

Contact RPO Recruitment for your next career opportunity.

Apply for this role today, contact Justin Peach at RPO Recruitment or on LinkedIn.

You can also visit the RPO Recruitment website: rporecruitment.co.za or email us your CV: [email protected].

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.